Recently, I’ve noticed an increasing number of women leaving their corporate jobs in favor of starting their own small business. In one case, the woman was let go, and in several other cases, she left voluntarily. Regardless of why she ventured out on her own, one thing seems consistent: women make great entrepreneurs.
Here are some [...]

Anyone in the public speaking business has likely paused at the news that Steve Jobs has resigned from the iconic Apple Computer. We all knew it was coming, given the serious health issues he has battled since being diagnosed with treatable pancreatic cancer in 2004. But it is a surprise nonetheless.
His career has been nothing [...]

Recently I was having an email exchange with a gentleman I had never met before. During the course of our communication, he replied to one of my questions by writing, “Well of course, silly.”
“Silly”? I’m sure he meant no disrespect in his word choice, so I brushed the incident off. However, it got me thinking [...]

I just learned that Ursula Burns, CEO of Xerox, will be in the Bay Area next Wednesday (6/29/11) giving a presentation with George Colony, CEO of Forrester Research. And here’s the best part of all: You’re invited to attend (and for a discounted rate—see the end of this blog for a special offer for DeFinis [...]

I have been working with a recent college graduate who is seeking an entry level job in sales and he is finding that many of the positions available are cold calling, telemarketing positions. While I am not certain that sitting behind a desk, on the phone for 80-100 calls a day, is the best fit [...]

The word “enchant” means to cast a spell on or bewitch; to delight or captivate utterly; to fascinate; charm. Guy Kawasaki’s new book, Enchantment, The Art of Changing Hearts, Minds and Actions, has given us a new spin on a more traditional approach to persuasion, influence, marketing and customer care.
Kawasaki defines enchantment as “the process [...]

I’ve been working with two different clients lately, of two different genders, in two different companies, from two different states who have two entirely different approaches to listening. One client actually listens too intently, and the other doesn’t seem to be listening at all.
Is it really possible to listen too much? Well, you decide: Whenever [...]

The overwhelming proliferation of Instant Messaging (IM), text messages, and Twitter has long placed linguists on alert.  The seamless incorporation of these media into everyday life and communication is astounding.  From 2001 to 2002, text messages leapt from 30 million sent to nearly 1 billion. Records also show that in March 2008, over 3 million [...]

A few weeks ago I had the pleasure of speaking to the Pro Track 2009 program of the National Speakers Association, Northern CA Chapter. Pro Track is a year-long professional development program for people who want to learn the business aspects of the public speaking industry. Group members meet one Saturday a month for a year. [...]