If you’re looking for an example of someone who knows how to create a fire in the belly of an audience, look no further than President Obama’s speech last Friday in Urbandale, Iowa. There, Obama launched The Road to Charlotte Tour with a rousing rebuttal to the GOP convention platform last week.

There are numerous best [...]

I recently had a phone conversation with a new client who had signed up for our Executive Immersion program. While our discussion was informative, it was also a little challenging. He spoke with a thick accent, had poor enunciation, rambled on and on, and spoke in monotone. I had to work hard to listen intently, [...]

I just completed a week’s training with the faculty at the University of the Pacific, Arthur A. Dugoni School of Dentistry. This is my third year working with them, so we’re practically like family now. During one of the breaks we were chatting about speech preparation when one of the women present, Bernadette Alvear Fa, [...]

Recently I was having an email exchange with a gentleman I had never met before. During the course of our communication, he replied to one of my questions by writing, “Well of course, silly.”
“Silly”? I’m sure he meant no disrespect in his word choice, so I brushed the incident off. However, it got me thinking [...]

June is here, and ‘tis the season…for giving a toast at your best friend, sister, cousin, or mother’s wedding. That’s right, mothers can re-marry later in life, and if you are an adult child, you may be asked to toast your mother.
This is exactly what happened to my good friend Dawn Josephson. Dawn is a [...]

I have been working with a recent college graduate who is seeking an entry level job in sales and he is finding that many of the positions available are cold calling, telemarketing positions. While I am not certain that sitting behind a desk, on the phone for 80-100 calls a day, is the best fit [...]

I’ve been working with two different clients lately, of two different genders, in two different companies, from two different states who have two entirely different approaches to listening. One client actually listens too intently, and the other doesn’t seem to be listening at all.
Is it really possible to listen too much? Well, you decide: Whenever [...]

Have you heard of Rebecca Black yet? If not, you probably will soon. She is a thirteen-year-old girl whose parents hired Ark Music Factory to produce a music video for her. If you haven’t seen it, here it is. But I warn you…while Rebecca is a sweet young teenager who may indeed be the next [...]

I once knew a man who had such a serious problem with mumbling that everyone called him ‘Mumbles.’ He spoke in his own private language, sounding as if his mouth was filled with a mixture of peanut butter, guacamole, and oatmeal. Sometimes you could understand the beginning of his sentence, but by the time he [...]

Last week, I worked with a client who was having trouble controlling and projecting his voice. While he had a deep voice with a low, appealing tone, it was a bit raspy and extremely monotone. He also complained that his throat “hurt” when he gave a long speech and that when he tried to speak [...]